[新闻]微软就XO三红问题向玩家道歉———集中讨论贴

木木竖竖竖

GAMESPOT 7月5号

微软将所有360的保修期延长至3年

微软官方对360的三红问题表示道歉，同时表示延长所有360的保修期到3年，这将会花费微软10.5亿美元的开销。

在众多传媒对360的三红问题进行报道之后，微软终于出面表态，对受影响的玩家表示道歉，并且马上生效新的保障措施，把所有360主机的保修期都延长至3年。

微软官方发言人说：“我们确认了有数量众多的360主机会在开机时产生三个红灯的错误，并且已经开始对故障产生的原因展开调查和修正。：”

微软娱乐部总裁PETER MOORE说：“我个人对遭受360三红损害的玩家表示歉意，这是我们的失误，我们没有为玩家做到最好。对此，我们表示道歉。我们听到了你们的意见，而且保证会把这个问题解决。”

同时他本人还在XBOX。COM网站上发表了一篇公开的道歉信

http://www.xbox.com/en-US/support/petermooreletter.htm

To our Xbox Community:

You've spoken, and we’ve heard you. Good service and a good customer experience are areas of the business that we care deeply about. And frankly, we've not been doing a good enough job.  

Some of you have expressed frustration with the customer experiences you have had with Xbox 360; frustration with having to return your console for service after receiving the general hardware error message on the console.

The majority of customers who own Xbox 360 consoles have had a terrific experience from their first day, and continue to, day in and day out. But when anyone questions the reliability of our product, or our commitment to our customers, it's something I take very seriously.

We have been following this issue closely, and with on-going testing have identified several factors that can cause a general hardware failure indicated by three flashing red lights on the console. To address this issue, and as part of our ongoing work, we have already made certain improvements to the console.

We are also implementing some important policy changes intended to keep you in the game, worry-free.

As of today, all Xbox 360 consoles are covered by an enhanced warranty program to address specifically the general hardware failures indicated by the three flashing red lights on the console. This applies to new and previously-sold consoles. While we will still have a general one year console warranty (two years in some countries), we are announcing  today a three-year warranty that covers any console that displays a three flashing red lights error message. If a customer has an issue indicated by the three flashing red lights, Microsoft will repair the console free of charge—including shipping—for three years from the console’s purchase date. We will also retroactively reimburse any of you who paid for repairs related to problems indicated by this error message in the past. In doing so, Microsoft stands behind its products and takes responsibility to ensure that every Xbox 360 console owner continues to have a fantastic gaming experience.

If we have let any of you down in the experience you have had with your Xbox 360, we sincerely apologize. We are taking responsibility and are making these changes to ensure that every Xbox 360 owner continues to have a great experience.  

This will take a few days to roll out globally, and I appreciate your continued patience as we launch this program. I've posted an FAQ that should address some additional questions, and we'll update it over the next few days.

I want to thank you, on behalf of all us at Microsoft, for your loyalty.  


在信中PETER MOORE表示已经了解到了引起主机三红错误的大多数原因，并且在新生产的主机里做了修正措施，同时对一直支持微软和360家族的玩家表示感谢。


http://uk.gamespot.com/news/6173 ... &tag=latestnews;title;1   [s:256]


下面翻译内容转自会员harker1113的原创翻译贴
为了方便大家集中讨论

转载自 xbox360club

担心三红或是已经三红过的大大们，这是一个超好的消息阿。因为微软决定针对三红玩家延长保固到三年，而且之前因为三红而收费的玩家们，他们也采取全额退费!!这实在是….，小弟深深的感到微软重视玩家的心情，如果是一般公司，应该做不到这点吧Orz…
而且这次还说明到，三红的原因似乎不像玩家所流传的消息，我猜，他们应该统计了全世界360三红机的故障原因吧(好样的…)，总之，玩家的权益有保障，光是想到这点就够爽啦!!XD


来源:Xbox.com
连结网址:http://www.xbox.com/en-US/support/petermooreletter.htm

以下内容翻译自微软 娱乐装置事业处 副总裁 Peter Moore的公开声明稿!!

微软公司今天宣布扩展全球 Xbox 360 保固内容范围。任何购买 Xbox 360 的消费者，只要碰到因为表示一般硬件故障所造成?闪三红灯」的错误灯号，现在都拥有三年的保固期限（自购买日计算）。这一次的宣布并不影响其它现有的 Xbox 360 保固条款。

微软公司发现 Xbox 360 主机送修的数量远超过预期，因此微软主动对可能发生一般硬件故障的来源进行非常仔细的调查。微软公司在调查过程中发现有许多原因会造成一般硬件故障，而在 Xbox 360 主机上出现?闪三红灯的错误灯号。微软公司已经对 Xbox 360 的主机做出改正，并加强对现有 Xbox 360 客户的保固条款

微软是一家负责任的公司，而且愿意为自己的产品背书，只要消费者自 Xbox 360 主机购买日期起算三年的时间内碰到?闪三红灯」的错误灯号讯息，微软都会负担其主机维修或更换的费用，甚至包括送回消费者手上的运费在内。

绝大多数的Xbox 360 玩家在购买之后都拥有非常好的游戏体验。但是这个问题却让部份的消费者感到沮丧，我们对这些玩家感到十分的抱歉」，微软娱乐暨装置事业处总裁 Robbie Bach 如此说到，?我们非常重视社群的声音，也将此视为对客户的投资。我们认为未来会更好」。

任何客户如果曾经付费维修因闪三红灯错误灯号，微软将会退回这些费用。

微软娱乐暨装置事业处总裁 Robbie Bach、微软资深副总裁及财务长 Chris Liddell及微软资深副总裁及会计长 Frank Brod 与财务分析师及投资者进行了一项电话会议。如果想要听取会议的内容，可以透过因特网直接存取会议内容，网址是http: //www.microsoft.com/msft

Xbox 360 的玩家如果有任何问题，可以拨打客户服务专线 00801-444231，或是造访 www.xbox.com.

huntercai

微软 你给我跪下..............................

木木竖竖竖

等改进后的主机没有三红问题之后，我就入手一台精英版~~：）

该用户已被禁言

终于。。。。。。。。。。。。。。。。。。。。。可以不用付钱买保修期了。

yf19

我05年的机器看来要顶到08年才能入土了.

pskacke

终于有所作为了，这样的态度还是比较让玩家接受的！！！
10亿美元砸的好！！！！！

akari0283

10亿~~~~砸得好~~~~我不等改进版,只等65nm版~~~希望我台能顶到他出来~~~xD

没有时间

微软 你给我跪下..............................

大失败

微软 你给我跪下..............................

akari0283

不过,话说回来,就算有3年保修,对于拆过机的玩家,可以说是废的~~~xD