港服 MICROSOFT 交談已關閉，怎么和客服求助聊天啊？

wenshanf

量子破碎一直没收到码,想找客服咨询下
https://support.microsoft.com/zh-hk/contactus#

爱诗爱曲艺

我上次有事找客服也是交谈关闭
没办法找的美国那边的

krycek

码应该是发售之后才发吧...

Evilbear

工作时间联系。要不就直接电话呗。

kardier

早上9点以后就恢复了

豆浆BG1BVX

人工也要下班儿，掌握好视察很关键

wenshanf

info: at 17:57:51
The current average wait time is 1 minutes.
info: at 17:58:27
Privacy Statement
You are now chatting with 'Red'.
caiyun: at 17:58:54
hi
Red: at 17:58:42
Hello xxxx. Thank you for contacting Microsoft Xbox Support. My name is Red. Please allow me to review your query.
caiyun: at 17:59:12
The pre QUANTUM BREAK, received no code! 2/14/2016 QUANTUM BREAK        Microsoft account        $59.99
Red: at 17:58:55
I appreciate you bringing this concern to our immediate attention. Let me just review your account here, what is your email address please?
caiyun: at 17:59:21
10 days. There has been no news
caiyun: at 17:59:45
[email protected]
Red: at 17:59:34
Thank you for verifying the account. Allow me to review it, please give me a minute or two.
caiyun: at 18:00:09
ok
caiyun: at 18:00:35
https://store.xbox.com/en-US/Xbo ... 8-8cfc-6f213b808b4f
caiyun: at 18:00:50
Pre-order Quantum Break and receive Alan Wake’s American Nightmare, the Xbox 360 game playable on Xbox One. The code for this item will be delivered to your Xbox message center in 7-10 days.
caiyun: at 18:01:08
Quantum Break includes full game download of Alan Wake, the Xbox 360 game playable on Xbox One, as well as The Signal and The Writer add-ons. The code for these items will be delivered to your Xbox Message center within 7-10 days of Quantum Break’s release.
caiyun: at 18:02:29
I have not received the two game code
Red: at 18:02:13
Thank you for waiting. And I do show here that your purchased Quantum Break dated February 14 2016. You still have not received code for Alan's wake?
caiyun: at 18:02:58
yes
Red: at 18:02:48
Please allow me to check my resources here for the best possible resolution. Please give me 2-3 minutes, bear with me.
caiyun: at 18:03:21
have no
caiyun: at 18:04:32
ok,Sorry to bother you.
Red: at 18:04:43
No apologies needed Caiyun. Still checking here. Bear with me.
caiyun: at 18:05:25
Alan Wake’s American Nightmare，Alan Wake！ two game

wenshanf

Red: at 18:06:59
Thank you for that information. Bear with me here yang.

wenshanf

en
caiyun: at 18:10:10
The game code is to send mail or Xbox information?
Red: at 18:11:14
I show here that you are currently just expecting 1 code which is for Alan Wake’s American Nightmare. There's also The Signal and The Writer add-ons which will be sent within 7-10 days of Quantum Break’s release.
Red: at 18:11:42
Let me just check the status of the  Alan Wake’s American Nightmare code that you  should have received by now.
caiyun: at 18:13:12
Quantum Break includes full game download of Alan Wake, the Xbox 360 game playable on Xbox One, as well as The Signal and The Writer add-ons.
caiyun: at 18:14:02
Alan Wake is another pre sent game code
Red: at 18:14:12
That is correct. Alan's Wke and Alan Wake’s American Nightmare is actually just the same.
caiyun: at 18:15:21
Alan Wake's American Nightmare：http://marketplace.xbox.com/en-U ... 0-9115-d80258411233
caiyun: at 18:15:37
Alan Wake： http://marketplace.xbox.com/en-U ... 0-9115-d8024d530805
caiyun: at 18:15:53
Alan Wake’s American Nightmare，Alan Wake！ two game
Red: at 18:15:42
Thank you. I will have this escalated since you still have not receive the game code. Kindly provide me the best email and phone number for you.
caiyun: at 18:16:48
xxxxxxxxxxxxx
Red: at 18:16:38
And your phone number please?
caiyun: at 18:17:19
To contact me ：xxxxxxxxx
Red: at 18:17:16
Thank you Caiyun. Please do expect my email within the next 24 hours.
caiyun: at 18:17:59
I was on a business trip, you can send me an email
Red: at 18:18:13
Yes I will Caiyun. I again apologize for the inconvenience. My deepest apologies. Please do extend your patience.
caiyun: at 18:18:45
How long does it take?
caiyun: at 18:19:34
ok，Please help me as soon as possible
Red: at 18:19:55
Yes I will Caiyun. Please do give me 24 hours for me to have this escalated to my specialist.
caiyun: at 18:20:58
ok，thks very much
Red: at 18:20:57
Thank you Caiyun for extending your patience. Please do expect for my email.
Red: at 18:21:04
Feel free to contact us anytime here in Xbox.com. We are always more than happy to assist our most valued customers like yourself.
Red: at 18:21:07
Alrighty. Do you have any other concerns or questions that I may answer for you?
caiyun: at 18:22:16
No, not at the moment.
Red: at 18:22:09
If that was everything, I'd like to thank you again for contacting Xbox Customer Support. To properly end the chat session, please click on the "Close chat" button on the upper right hand corner of the chat window. Have a wonderful rest of your day!
caiyun: at 18:22:41
Help me solve the problem on the line
Red: at 18:22:39
I will Caiyun. I will be updating you via email/
caiyun: at 18:23:15
ok

wenshanf

客服搞不清楚这是两个游戏。。。。。