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本帖最后由 datason 于 2014-4-8 13:36 编辑
日亚首发版蓝灯了，按照日亚要求，先后咨询索尼
1、蓝灯是否机器故障 回答：让我找朋友带回日本检测。
2、能否提供MSDS 回答：不提供国际运输的MSDS。日版机只能在日本境内使用，带出日本不负责保修，就算还在保修期内
3、能否保留手柄？ 回答：他们只负责售后，能否保留手柄，取决于日本亚马逊
日亚的退货政策：
1、30天内全额退款，超过30天要扣除20%。
2、提供DHL到付账号（但是必须要邮回带电池手柄、这是一个死循环）
3、如果DHL不能邮寄带电池的手柄的话，建议使用其他快递，比如船运。但是邮费自付。
4、退机必须完整，不能自己付费买下手柄。
本帖主要咨询能否自己拆手柄，取出电池。
相比美亚，日亚差了一截，相比日亚，索尼就是渣。
You are now connected to 客服 from Amazon.co.jp
Me:Could I remove the battery for the controller and return the item from China?
客服:Thank you for contacting to us at Amazon.co.jp. My name is 日亚客服. I'll be happy to help you.
Me:Hello 日亚客服
客服:Hello, Mr.Mike
I'm glad to see you today, thank you very much
Me:My PS4 can not work
客服:Is your order XXX-XXXXXXX-XXXXXXX ?
Me:yes
客服:Let me check your order, please.
I'm checking how to return from China.
Me:Because there is a battery inside the controller
客服:Yes
You can return the item from China
But we need some information and procedure such as MSDS.
I would like to inform of you how to return via Email after this chat.
Is it no problem for you?
Me:Sony refuse offer me MSDS
DHL refuse to transport the item with battery inside
So I would like to know whether I can remove the battery inside
客服:I see, thank you for letting me know your situation.
Me:I think it is the best way for return
客服:I'm sorry for keeping you waiting
Me:you are welcome
客服:According to PS4 return, if you remove its controller, you need SONY's permission in this case.
Me:I remove the battery
from the controller
not the controller
客服:In addition, you and we need MSDS to return because of international rule.
Me:just the battery
客服:I see, but we would like you to consult with SONY again in this case.
There's high possibilty, if you return the PS4, the custom asks for MSDS and some investigation in this case.
I assume an air port or a ship can't accept transportation without MSDS regardless of no battery.
Me:Sony said: returning console is Amazon Japan's own decision
Sony refuse offer MSDS
Sony refuse to provide help
Whether I could remove the battery, it is your decision
客服:I would like to conform the name of the Sony staff.
Please let us know his/her name.
Me:Ms.Homma
Sony Computer Entertainment Japan
Information Center
客服:Thank you very much.
Me:He said "As you may already know, our after-the-sale service for a malfunctioning console is repair and we do not direct retails to return or refund of malfunctioning console.
Therefore, returning console is Amazon Japan's own decision and we are afraid that we are not in a position to mention about it."
in the e-mail
客服:Thank you for letting me know it.
Me:"we do not offer "Material Safety Data Sheet" for
international shipping."
He told me
客服:Please wait a second
Me:okay
客服:I'm looking into it making use of your information.
Me:thank you
客服:You are welcome
We've come to conclusion that we need to investigate regarding this matter including SONY.
After this chat, we'll start investigation.
We would like to notify you the outcome later on.
Me:all right
客服:Thank you for your understanding and patience in this case.
We appreciate you.
Please give us your waiting and cooperation.
Me:I just want to return the bad console
客服:I understand your expectation.
Me:I want to buy a new one
客服:Certainly
We are very sorry for any inconvenience you have.
If you have any concerns or questions, please feel free to contact us at any time again.
Me:Okay
最后提醒：取个英文名字，装假洋鬼子，说不定能有意外收获。My name is Michael Smith |
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发表于 2014-4-8 13:11 · 江苏
