微软客服回复关于live ID自动续费的问题的邮件

denghualiang

Hello Denghualiang,

Thank you for contacting Xbox online support. I am Chris and I will be helping you today with this issue.

I understand that you want to turn off the auto renewal or cancel the subscription on your account.

And we apologize if you're not able to do it yourself, but don't worry we will provide you the steps on what to do to resolve this issue.

To turn off auto renewal/ cancel subscription, we need to pull up your account and do account verification before we can process the request.

This is for account security and confidentiality that's why we're not allowed to divulge any information on customer’s account via email.

Please call Xbox customer support at your most convenient time.

United States, Canada, Puerto Rico, American Samoa, Guam,
or US Virgin Islands: 1-800-469-9269  
International direct dial to the United States: +1-425-635-7180  
Australia: 1800 555 741 (Customer and Retail Support)  
Austria: 0800 281 360  
Belgium: 0800 7 9790  
Brazil: 0800 891 9835  
Czech Republic: 800 142 365; 2390 00 459  
Chile: 1230-020-6001  
Colombia: 01-800-912-1830  
Denmark: 80 88 40 97  
Finland: 0800 1 19424  
France: 0800 91 52 74  
Germany: 0800 181 2968  
Greece: 00800 44 12 8732  
Hong Kong: 800-96-4215  
Hungary: 06 80 018590  
India: • Toll Free: 000-800-440-1179
  Toll Free: 1800-11 11 00
  Toll Number: +91 80 40103000   
  Toll Free: 1800-102 1100  
Ireland: 1 800 509 186  
Italy: 800 787614  
Japan: 0120-220-340  
International direct dial to Japan: +81-3-3570-8261  
Korea: 00368-440-0090  
Magyarország (Hungary): 06 80 018590  
Mexico: 001-866-745-8312  
New Zealand: 0508 555 592 (Customer and Retail Support)  
The Netherlands: 0800 023 3894  
Norway: 800 141 74  
Poland: 00800 441 17 96  
Portugal: 800 844 059  
Russia: 81080020581044  
Saudi Arabia: 800 8 443 784  
Singapore: 800-448-1330  
Slovakia: 0800 004 557  
South Africa: 800991550  
Spain: 900 94 8952  
Sweden: 020 79 1133  
Switzerland  0800 83 6667  
Taiwan: 00801-44-4231  
United Arab Emirates: 800 0 441 1942  
United Kingdom: 0800 587 1102  
If you need to reply to this e-mail please reply 'with history' (include any previous e-mail) or reference to Service Request number 1163185211 so we can expedite our service to you.

Thank you for visiting Xbox.com. If you should have future questions on Xbox products or services,Please be sure to revisit our Web site as we are continually adding information to enhance our service.

Or you can contact Xbox Customer Support (1-800-469-9269).


Best Regards,
Chris
XBOX Support Services
http://support.xbox.com/


说了一堆废话，还是让我打电话给客服。不过还好有比较准确的香港客服电话了：  Hong Kong: 800-96-4215  

denghualiang

下面是我发给他们的邮件：
请取消我的xbox 360 live id 的信用卡自动续约功能.我的live id是: XXXXXXXXXXX,我的信用卡后四位号码是: XXXX， 谢谢!

Please cancel my xbox 360 live id ​​automatic renewal feature of credit card and my live id is: XXXXXXXXXXXXX, four of my credit card number is: XXXX, thank you!

etimes2001

发邮件没有用的............

This is for account security and confidentiality that's why we're not allowed to divulge any information on customer’s account via email.

这里说了

1576757

都是托辞，还什么pull out data，verification
以前可以在网页上自己取消auto renew