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XBOXONE的FIFA14 UT模式一直不能玩，说我的账户无法被创建~“your security question could not be created”
查了一下，有碰到这个情况的朋友似乎一直无解····
无奈只能找了一下EA的客服，不过事情还是没有解决，贴上我和客服的对话，看下能不能帮到遇到同样遇到这个问题的朋友~
以下是我和客服的对话：
Wenceslao Jr.Thanks for contacting EA Customer Experience, my name is Wenceslao Jr.. How may I assist you today?
youhello
youdear sir
youplease
Wenceslao Jr.Hello there. How can I help you today?
youplease help me
youthat
youyour security question could not be created
youwhen i get in ut mode
youi always say "your security question could not be created"
***box360 and xboxone both are
youplease
youhelp me!!! sir~!!!
Wenceslao Jr.I understand that you are having issues in accessing your Ultimate Team due to your security question. Let me look into this concern for you. To start with, may I have your email and full name please?
youmy email is "[email protected]"
yousorry i come from china my english is very poor```
youplease,sir please me~!!!!
Wenceslao Jr.That is okay. Thank you for the email. May I know your name so I can properly address you please?
youmy name is 游永永
youyou also can call me "yongyongyou"
you my account name is "yongyongyou"
Wenceslao Jr.Thank you for the information, Yongyongyou. Please give me a moment while I review the details of this account.
youok,please!
Wenceslao Jr.Thank you for patiently waiting, Yongyongyou. May I know if you have created your Ultimate Team? This would be one factor why you are unable to create a security question.
yousorry, dear sir, i really do not remember have i created a ultimate team```
youbut i am sure i have not created a ut in fifa14!
Wenceslao Jr.We would suggest to create your Ultimate Team first and then you will be prompted to create a security question from there when you log in to your Xbox.
youOK, BUT HOW CAN I CREATE MY ULTIMATE TEAM ?
Wenceslao Jr.Let me see if I can find you an article on how to process this.
youplease! please help me
youyou are a good guy!! i konw it~!!!
Wenceslao Jr.Okay. Please bear with me while I check this for you.
youok, i am listening~!!!
Wenceslao Jr.Alright, before anything else, please try these troubleshooting steps for your Xbox One:
Wenceslao Jr.-How To Powercycle An Xbox One
Power cycling/Clearing the cache of an Xbox ONE console is one of the first steps you should perform if a user is experiencing any issues with their connection or their KINECT peripheral working with an EA game.
Process:
Follow these steps in order to power cycle a Xbox One console:
1. While the console is on, press and hold the console’s Xbox button for 5 seconds.
2. The console will power down.
3. Unplug the power cord.
4. Wait 30 seconds.
5. Plug the power cord back in then turn the console back on by touching the Xbox button
Note: If your console is set to the Instant-On power state, the above steps will shut the console completely off and will not enable Instant-On or the ability to turn on your console by saying ‘Xbox On’ until it reboots.
How to Test Internet Settings on Xbox One
The Xbox One connection test will be a good first step to check if everything on the local side is correctly set up.
Process:
1. Press the Xbox button to go to Home and from there select Settings -> Network
2. Select the network option you want to use:
Test Network Settings
Test Multi-player Connection
View Details Network Status
Uninstall Xbox One content
In uninstalling game content
Please refer to this artile on how to perform these steps:
https://support.xbox.com/en-GB/x ... rofile-from-console
Wenceslao Jr.One last option we suggest is to un-install your game and re-install it, Yongyongyou.
youOK I AM TRYING
Wenceslao Jr.Okay. Please let me know if there is anything I can do to help okay.
youi hear you to do thishttps://support.xbox.com/en-GB/x ... rofile-from-console
youmy account "yongyongyou"is gone```
youbut i do not konw is it really can help me````
youand my fifa14 is downlord``` not a dice`````
youyou sure i must re-install it?
youmy fifa14 is downlord``` not a dise`````
Wenceslao Jr.This may be one reason why you are unable to create your security question and create your team, Yongyongyou. If none of these steps will be able to assist, the only option we can recommend would be to contact Microsoft.
Wenceslao Jr.Please try all these options first and try to log in to your account and create your security question.
youwhat are these options?
Wenceslao Jr.The troubleshooting steps I have provided you, Yongyongyou.
youOK!
youyou said you suggest to create my Ultimate Team first and then i will be prompted to create a security question from there when you log in to your Xbox.
youbut where can i create my ultimate team?
Wenceslao Jr.If you are having issues in creating and logging in to your console and not allowing you to create a security question in the first place, we recommend to try these workaround first and try to log in to your console.
youi do not see```
youcan you speak Detailed step?
Wenceslao Jr.Uninstall Xbox One content
In uninstalling game content
Please refer to this artile on how to perform these steps:
https://support.xbox.com/en-GB/x ... rofile-from-console
Wenceslao Jr.Also, please try to un-install the game and re-install it my friend.
youand?
Wenceslao Jr.Then after performing all these steps, please try to ,log in and see if you are having the same issue.
youdear sir listen to me
youi have xboxone fifa14 and xbox360 fifa14
youwhen i get in ut mode,both of them say"your security question could not be created"
youno only xboxone have this program
***box360 also have
youso i think Whether easport lock my ccount
Wenceslao Jr.I see. If none of these steps is unable to help you create a security question, here is what I will do for you is forward this case to our Specialist to investigate this for you and expect an email reply once it is complete.
Wenceslao Jr.We will just require these information from you:
Wenceslao Jr.If you have created an Ultimate team on your trusted console?
youwhere can i create?
***boxone?
Wenceslao Jr.That is okay, Yongyongyou. I will take care of this for you. Let me go ahead and forward this case to our team of specialist who can handle and investigate it. Please expect an email reply once investigation is complete.
youOK```
Wenceslao Jr.Here is what I will do for you to help with this case, I will note down what we have discussed today in order for our Specialists to be aware of this situation.
Wenceslao Jr.We do apologize if we are unable to resolve your concern at the moment but I hope I was at least able to address your issue/concern today. Aside from this, would there be anything else I could assist you with?
youNO
youTHANK YOU DEAR SIR~
Wenceslao Jr.You are welcome my friend. Thank you for your patience and understanding. Thank you for contacting EA Customer Support. Please do not hesitate to contact us in case you got questions. Have a nice day now.
youplease Reply me as soon as possible~
客服似乎只是建议我重装游戏··· 可我是下载版的 重装了有用吗？ |
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发表于 2014-1-20 10:09 · 浙江
